Shipping & Returns
We at Pilicholi, understand the importance of delivering your products timely and safely. Therefore, we partner with some of the most reputed Indian and international courier partners such as ShipRocket, Bluedart, Delhivery, E-Kart, DHL etc., to ensure seamless delivery of all orders.
Domestic and International Shipping
Charges: Pilicholi offers FREE SHIPPING ACROSS INDIA for all orders, prepaid as well as cash on delivery (COD). For orders from outside India, additional shipping fees is charged per kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout.
Tax and duties: Please note that many countries charge varied import duties, customs charges and taxes on shipped items. All such additional charges are to be directly borne by the customer upon delivery. Hence, it is advisable to check your country’s taxes policies before placing an order with us because, once the order is placed, we do not offer returns or cancellations for international orders.
If the customer does not accept or does not pay any such customs charges for their international orders, under any circumstances, we shall not be liable for product exchanges/returns or payment refunds.
Timelines: As all our outfits are handcrafted, it takes us 7-10 working days from the date of order placement to dispatch domestic as well as international orders.
There may be an extra 7-10 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.
Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.
Worldwide shipping: We ship to 220+ destinations across the world. You can check the shipping eligibility in your city/country at the time of the order checkout.
Prepaid & COD orders: Prepaid and COD orders are eligible for cancellation only within 24 hours of order placement. To cancel your order you can mail your cancellation request to us at firstname.lastname@example.org or you can call us on our customer support number, +91-8439989009 from Monday to Saturday. (10:00 am till 6:00 pm)
Payment options: We have multiple payment options available for you to choose from – net banking options, UPI. We also offer Cash on Delivery option for domestic orders. Please note that we offer the Cash on Delivery option for a maximum of ₹5,000 total order value.
For orders outside India, we only offer prepaid payment options and accept all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and PayU.
Credit note usage: If you are issued any credit note, you shall receive it on your registered email ID. It can be applied only once on our official website and within 3 months from the date of issue.